Question 1

Do you have a physical shop location?

Accepted Answer

Yes. Our full-service repair shop is located at 2602 W Lone Cactus Dr, Suite E, Phoenix, AZ 85027. You can bring your vehicle to us, or we can come to you with our mobile mechanic service. The shop is open 24/7.

Question 2

What are your hours of operation?

Accepted Answer

We operate 24 hours a day, 7 days a week, 365 days a year. This includes holidays. Both our shop and mobile mechanic service are available around the clock.

Question 3

Are you veteran-owned?

Accepted Answer

Yes. After Hours Auto and Truck is a proud veteran-owned business. We bring military discipline, integrity, and work ethic to every job.

Question 4

How long have you been in business?

Accepted Answer

We have been serving the Phoenix metro area since 2008. With over 18 years of experience and 85,000+ service calls completed, we have the expertise to handle just about any automotive repair on cars, pickups, SUVs, vans, and light-duty trucks.

Question 5

How does the mobile mechanic service work?

Accepted Answer

Simply call or text us at (602) 367-2975. We dispatch a fully-equipped service vehicle to your location - whether that is your home, workplace, parking lot, or roadside. Our technicians arrive with professional diagnostic equipment and tools to perform most repairs on-site.

Question 6

How quickly can you get to me?

Accepted Answer

Our average response time is approximately 18 minutes within the Phoenix metro area. Response times may vary based on traffic, location, and current demand, but we prioritize getting to you as quickly as possible.

Question 7

What repairs can you do on-site vs. at the shop?

Accepted Answer

We can perform most common repairs on-site including battery replacement, starter and alternator replacement, brake repairs, belt and hose replacement, cooling system repairs, electrical diagnostics, and more. Some complex repairs requiring lifts or specialized equipment may need to be done at our shop.

Question 8

Do I need to be present during the repair?

Accepted Answer

Not necessarily. As long as we have access to the vehicle and a way to contact you, we can perform the work. Many customers leave their vehicle at work or home while we complete the repairs.

Question 9

What if the repair cannot be completed on-site?

Accepted Answer

If we diagnose an issue that requires shop equipment, we will explain the situation and can arrange towing to our shop or provide a detailed estimate for the work needed. You are never obligated to proceed.

Question 10

What services do you offer?

Accepted Answer

We offer full-service auto repair including 24/7 mobile mechanic service, battery replacement, light-duty diesel repair (light-duty Cummins, Power Stroke, and Duramax pickups and vans), light-duty fleet service, light-duty trailer repair, brake service, engine diagnostics, electrical repair, cooling system service, and preventive maintenance. We work on gasoline cars, pickups, SUVs, vans, and light-duty trucks — not heavy-duty semi-trucks.

Question 11

Do you repair semi trucks or tractor-trailers?

Accepted Answer

No. We primarily work on gasoline cars, pickups, SUVs, vans, light-duty trucks, and select light-duty diesel vehicles. We are not a heavy-duty semi-truck or tractor-trailer repair shop. Customers needing semi-truck repair should contact a heavy-duty truck repair provider.

Question 12

Do you work on light-duty diesel trucks?

Accepted Answer

Yes. We service select light-duty diesel pickups and vans — including light-duty Ram Cummins, Ford Power Stroke, and GM Duramax applications. We focus on light-duty diesel vehicles, not heavy-duty semi-trucks or tractor-trailers.

Question 13

Do you work on all makes and models?

Accepted Answer

Yes. We service all makes and models of cars, light-duty trucks, SUVs, and vans — both gasoline and light-duty diesel. From domestic brands like Ford, Chevy, and Dodge to imports like Toyota, Honda, and BMW.

Question 14

Do you offer fleet services?

Accepted Answer

Yes. We offer light-duty fleet service with priority dispatch, monthly billing, dedicated account support, and preventive maintenance scheduling. We work with local businesses running service vans, contractor pickups, company cars, and light-duty work trucks — not heavy semi-fleet operations.

Question 15

Can you repair trailers?

Accepted Answer

Yes. We provide light-duty trailer repair including brakes, lights, bearings, and wiring for utility, cargo, enclosed, boat, and RV trailers. We can come to your location to service your trailer. We do not service semi-trailers or heavy commercial trailers.

Question 16

What areas do you serve?

Accepted Answer

We serve a 50-mile radius from Phoenix, covering the entire metro area including Phoenix, Scottsdale, Mesa, Tempe, Chandler, Glendale, Surprise, Avondale, Peoria, Gilbert, Goodyear, and Cave Creek.

Question 17

Do you charge extra for traveling to my location?

Accepted Answer

We have a standard service call fee that covers travel within our service area. This fee is disclosed upfront before any work begins. There are no hidden travel surcharges within our 50-mile service radius.

Question 18

Can you come to me on the freeway?

Accepted Answer

Yes. We regularly assist stranded motorists on I-10, I-17, Loop 101, Loop 202, and other Phoenix area highways. Pull over to a safe location, turn on your hazard lights, and call us immediately.

Question 19

Do you provide estimates before starting work?

Accepted Answer

Yes. We always diagnose the issue and provide a clear, written estimate before any repairs begin. You will know exactly what the problem is and what it will cost before we start. No surprises.

Question 20

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit cards (Visa, Mastercard, American Express, Discover), and debit cards. Fleet accounts can be set up with monthly billing.

Question 21

Do you offer financing?

Accepted Answer

Contact us to discuss payment options for larger repairs. We understand that unexpected car repairs can be a financial burden and work with customers to find solutions.

Question 22

Is there a diagnostic fee?

Accepted Answer

Yes, there is a diagnostic fee to cover the time and expertise required to properly diagnose your vehicle. This fee is applied toward the repair cost if you choose to proceed with the work.

Question 23

Are your technicians certified?

Accepted Answer

Yes. Our technicians are ASE (Automotive Service Excellence) certified. ASE certification requires passing rigorous exams and demonstrates proven knowledge and competence in auto repair.

Question 24

Are you licensed and insured?

Accepted Answer

Yes. We are fully licensed to operate in Arizona and carry $2,000,000 in liability insurance. This protects both you and your vehicle during any service we perform.

Question 25

Do you guarantee your work?

Accepted Answer

Yes. We stand behind our work with a warranty on parts and labor. Specific warranty terms vary by service type and are provided in writing with your repair invoice.

Question 26

What should I do if my car breaks down?

Accepted Answer

First, safely pull over and turn on your hazard lights. If you are on a highway, exit if possible or pull to the right shoulder. Then call or text us at (602) 367-2975. We will dispatch a technician to your location immediately.

Question 27

Do you offer jump starts?

Accepted Answer

Yes. We provide emergency jump start service and can also test your battery and charging system on-site. If you need a new battery, we can replace it right there.

Question 28

Can you help if I am locked out of my car?

Accepted Answer

Our primary focus is mechanical repair, not locksmith services. For lockouts, we recommend contacting a dedicated locksmith. However, call us if you are stranded and we can help direct you to the right service.

Question 29

Do you tow vehicles?

Accepted Answer

We focus on mobile repair to get your vehicle running on-site whenever possible. If towing is needed, we can coordinate with trusted towing partners to get your vehicle to our shop.

Frequently Asked Questions

General

Mobile Mechanic Service

Services

Service Area

Pricing & Payment

Credentials & Safety

Emergency Service

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